Often Beam members experience difficult lives. These do not disappear when they come to Beam. Instead, we believe by offering new opportunities and the right support, members can take that all-important step into skilled work. But sometimes a person’s situation changes and it’s in their best interests to end their journey with Beam. In these situations, we are guided by 3 core principles:
- Act in the best interests of the member
- Respect the member’s wishes and concerns
- Preserve supporter donations
In practice, this will mean doing the following:
- Take down the campaign from the website and email direct supporters updating them about the member. This is done with sensitivity to the member’s reasons for leaving Beam.
- We’ll equally redistribute any remaining funds to other live campaigns on the Beam website. Those who directly donated to someone’s campaign may have done so out of a desire to support that specific member and will be offered a refund whenever possible or the opportunity to reallocate their donation to another campaign.
- Ensure the member is appropriately supported by the relevant specialist services; often this will be the charity that initially referred them to Beam.
- Agree a plan around the member coming back to Beam. This is specific to the reasons for leaving - for example, if someone has relapsed we let them know they can come back once they’ve received treatment and achieve 12 weeks of abstinence.